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Help Center (FAQs)
Quick, clear answers to help you shop with confidence — payments, COD, delivery, returns, exchanges, and product care.
Quick Help
If your question is not answered below, email us with your order number for the fastest support.
1) General Brand Questions Tap to expand
What is ELORE?
ELORE is a premium lifestyle brand offering curated bags, jewelry, and kids quilts & bedding with a focus on quality, comfort, and modern design.
Is ELORE a trusted brand?
Yes. We follow transparent policies, quality checks before dispatch, and responsive customer support to ensure a smooth, reliable shopping experience.
Are your products original?
Yes. All products sold at ELORE are original and quality-checked before shipping.
Where is ELORE based?
ELORE operates from Pakistan and serves customers nationwide and internationally.
Do you sell online only?
Yes. We currently operate online to maintain better product control, consistent pricing, and wider delivery coverage.
2) Product-Related Questions (Expert Level) Tap to expand
A) Bags FAQs
What materials are used in your bags?
We use high-quality materials such as premium synthetic leather, durable fabric blends, and strong hardware selected for daily usability and a premium look.
Are bags suitable for daily use?
Yes. Most ELORE bags are designed for daily wear with durable stitching, reliable zippers, and comfortable straps.
What about weight, durability, and stitching quality?
We aim for a balance: bags feel structured yet comfortable. Stitching and handles are selected to handle everyday use when used normally (avoid overloading).
Are colors exactly the same as pictures?
We try to show accurate colors, but minor differences can happen due to lighting and your screen settings. If you need help, message us before ordering.
How should bags be maintained?
Keep away from water/heat, wipe with a soft dry cloth, avoid sharp objects, and store in a dust bag when not in use.
B) Jewelry FAQs
Is jewelry safe for skin?
Our jewelry is designed to be skin-friendly. If you have very sensitive skin, avoid contact with perfume, sweat, and water for best comfort.
Will jewelry color fade?
With proper care, fading is minimal. Color life depends on usage and exposure to water, chemicals, and storage conditions.
Is jewelry suitable for daily wear?
Many pieces are suitable for daily use, while some are best for occasional wear. Check the product description for guidance.
How to take care of jewelry?
Avoid water/perfume, store in a dry pouch/box, and wipe gently after use with a soft cloth.
Are jewelry items returnable?
For hygiene reasons, most jewelry items are non-returnable unless received damaged or incorrect.
C) Kids Quilts & Bedding FAQs
Are quilts safe for babies and kids?
Yes. Our quilts are made with soft, child-friendly materials suitable for babies and children.
What fabric is used?
We use breathable, soft fabrics (often cotton blends) selected for comfort and everyday use.
Are quilts washable?
Yes. Most quilts are home-washable. Please follow the care instructions mentioned on the product page.
Are they suitable for all seasons?
Most quilts are suitable for mild to moderate weather. Seasonal use is mentioned on each product page when relevant.
Is size mentioned on product pages?
Yes. Quilt size and dimensions are listed on the product page so you can choose the correct fit.
Is fabric allergy-free?
Our fabrics are selected to be gentle on skin. We recommend washing before first use, especially for sensitive skin.
3) Ordering Questions Tap to expand
How do I place an order?
Select your product, add to cart, enter delivery details, choose payment method, and confirm checkout.
Can I place an order via WhatsApp?
For accuracy, we recommend ordering via the website. If you need help while ordering, contact us and we’ll guide you.
Can I cancel or change my order?
Yes, only before dispatch. Once shipped, cancellations/changes are not possible.
What happens after order confirmation?
You’ll receive confirmation, then a tracking update once your order is dispatched.
What if I make a mistake while placing my order?
Contact us immediately. If the order is not dispatched, we’ll try to correct it. After dispatch, changes are not possible.
Can I order multiple items in one order?
Yes. Add all items to your cart and checkout once for a single combined order.
What if I’m not available at delivery time?
The courier may call and attempt re-delivery. If delivery fails multiple times, the parcel may be returned to us.
4) Payment & Pricing FAQs Tap to expand
What payment methods are available?
We offer Cash on Delivery (COD) in most cities. Other options may include bank transfer or online payment where available.
Is Cash on Delivery (COD) available?
Yes, COD is available in most Pakistani cities (subject to courier coverage).
Are prices fixed or negotiable?
All prices are fixed and fair. We do not negotiate pricing.
Are there hidden charges?
No. Any shipping charges (if applicable) are shown clearly at checkout before you confirm payment.
Is advance payment ever required?
Sometimes, yes. Advance payment may be requested for high-value orders, bulk orders, remote areas, or if there were repeated refused/undelivered COD deliveries in the past.
Why do some customers need advance payment for COD?
It helps reduce fake orders and repeated refusals. This keeps service reliable and pricing fair for genuine customers.
What happens if I refuse my COD parcel at delivery?
Repeated refusals may result in COD restriction on future orders or a requirement for advance payment for confirmation.
Can someone else receive my COD order?
Yes, as long as the receiver is available and able to pay at delivery.
5) Shipping & Delivery FAQs Tap to expand
How long does delivery take in Pakistan?
Major cities: 2–4 working days. Other cities: 3–6 working days. Remote areas: 4–8 working days (depends on courier coverage).
Do you offer international shipping?
Yes. International delivery usually takes 7–15 working days, depending on location and customs handling.
Which courier services do you use?
We work with reliable courier partners based on delivery location and best service availability.
What if delivery is delayed?
Delays can happen due to weather, route restrictions, customs, or courier operations. If you face a delay, contact us and we’ll assist with follow-up.
Do you deliver to remote areas?
Yes, where courier coverage exists. Remote areas may take longer and may require advance payment in some cases.
What if my parcel is returned to you?
If returned due to an incorrect address, unreachable phone number, or refusal, re-delivery may require additional shipping charges or the order may be cancelled as per policy.
6) Order Tracking FAQs Tap to expand
How can I track my order?
Once shipped, you’ll receive a tracking number via SMS/email. You can also track via our Track Your Order page.
When will I receive my tracking number?
Usually within 24–48 hours after dispatch (working days), depending on courier scan timing.
What if tracking is not updating?
Tracking updates can take time. If it’s not updated for 48 hours, contact us with your order number and we’ll check.
Who should I contact for tracking issues?
Email us at eloreofficial.pk@gmail.com or call +92 308 1561189.
7) Returns, Refunds & Exchanges FAQs Tap to expand
What is your return policy?
We offer a 30-day return policy for eligible items. Items must be unused, with tags, and in original packaging (proof of purchase required).
Can I return an item if I don’t like it?
Returns are accepted only if the item is unused, with tags, and in original packaging within the return window. Personal preference returns may not always be approved.
What items are not returnable?
Sale items, gift cards, and items that are used/worn. For hygiene reasons, most jewelry is non-returnable unless damaged or incorrect.
What if I receive a damaged or wrong item?
Contact us within 24 hours of delivery with clear photos/video and your order number. We’ll resolve it quickly.
Who pays return shipping?
If the issue is from our side (wrong/damaged item), ELORE supports the resolution fairly. If the return is due to preference, return shipping may be the customer’s responsibility.
How long does the refund process take?
After inspection and approval, refunds are typically processed within 7–10 business days. Bank processing time can vary.
Will I get a full refund including shipping charges?
Shipping charges are generally non-refundable, except where the error is from our side.
How do refunds work for Cash on Delivery (COD) orders?
For COD orders, refunds are processed via bank transfer or store credit (as mutually agreed) after return approval and inspection.
Can I exchange instead of refund?
Yes. Exchanges are often the fastest solution and depend on stock availability.
What if I return the item used or without tags?
Returns must meet eligibility conditions. Used items or items without tags/original packaging may be rejected and returned back to the customer.
8) Bulk / Wholesale / Gift Orders Tap to expand
Do you accept bulk orders?
Yes. We accept bulk orders depending on product availability and delivery timelines.
Do you offer special pricing for bulk?
Special pricing may be available based on quantity. Contact us with the product and quantity details.
Do you offer corporate or gift orders?
Yes. We can support gift orders. Share your requirements via email for assistance.
9) Support & Contact FAQs Tap to expand
How can I contact customer support?
Email: eloreofficial.pk@gmail.com • Phone: +92 308 1561189
Support hours
Monday–Saturday: 10:00 AM – 8:00 PM (PKT)
Response time
We usually respond within 24 hours on working days. For faster help, include your order number and clear details.
10) Trust & Customer Confidence Tap to expand
Why should customers trust ELORE?
We focus on clear policies, quality checks, secure packing, reliable delivery partners, and responsive support — so you feel confident ordering online.
How do you ensure quality?
Products are inspected before dispatch and packed securely. If anything arrives wrong or damaged, we assist quickly according to policy.
Customer satisfaction guarantee
If something goes wrong, we work with you to resolve it fairly and professionally — with clear communication from start to finish.
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Frequently Asked Questions
Answer For Return Queries
Would I be able to withdraw or alter my request?
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What is your return policy?
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How can i get support?
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How to redeem my gift card?
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What details should I enter when placing an order?
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Most Common Inquiries
Answers For Payment Queries
How can I get more information?
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Is there any additional charges?
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What are the payment options?
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Are my personal information's are secured?
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Where to find product expiry date?
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How to get full ingredients details?
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