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Refund policy
🔄 Returns & Refund Policy
Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
14-Day Return Policy
You have 14 days after receiving your order to request a return.
- Item must be unused and unworn.
- Original tags must be attached.
- Must be returned in original packaging.
- Proof of purchase or receipt is required.
How to Start a Return
Email us before sending any item back.
Email:
elorepk.shop@gmail.com
Return Address:
contact at : +923038090927
Returns sent without prior approval cannot be accepted.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- Damaged products
- Defective items
- Wrong item
Contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
- Sale or Clearance Items
- Gift Cards
- Personalized Products
- Personal Care Items
- Perishable Goods
Exchanges
The quickest way to receive another product is to return your original purchase.
Once your return has been approved, simply place a new order for your preferred item.
European Union Customers
If your order is shipped to the European Union, you may cancel or return your order within 14 days without providing a reason.
The product must still meet all standard return conditions.
💳 Refund Process
- Submit your return request.
- Receive return approval and shipping instructions.
- Ship the product back.
- Our team inspects the returned item.
- If approved, your refund is issued to your original payment method within 10 business days.
Banks and payment providers may require additional processing time. If more than 15 business days have passed since your refund was approved, please contact us.
Need Help?
If you have any questions regarding returns, refunds or exchanges, our support team is always happy to assist you.
📧 Contact Support